IT Support Help Desk
An IT Support Help Desk is essential to integrate upcoming technologies and to reduce system maintenance costs. Our support team is capable of delivering an improved end user experience and other technology support solutions. At Infosys Associates, we handle thousands of service desk contacts monthly to provide an efficient workplace atmosphere. We deliver business aligned and personalized IT solutions to our customers across the USA. Infosys Associates’ help desk offers faster and efficient IT solutions to improve your business agility and flexibility.
The IT support help desk of Infosys Associates provides:
Level I: The first level of help desk service includes logging, tracking, troubleshooting, and reporting.
Service Request Management: It involves support process right from accepting a service request and its prioritization to request fulfillment and the following closure.
End User Support Services: It encompasses antivirus management, email management, vendor management and asset management.
Data Center Management: It includes database support, database administration, server and application support, network administration and security support.